Frequently Asked Questions
Have questions about Mysa for Electric In-Floor Heating? We’ve got answers :)
Will Mysa work with my existing sensor/ floor installation?
Mysa is designed to work with most existing sensors and floor installations and can be calibrated to work with your existing floor sensor, as long as the total wattage of your floor system is less than 3800 watts and your existing thermostat is a Class A GFCI.
Does Mysa for Electric In-Floor Heating work with my brand of heater?
Mysa is designed to work with any brand of electric underfloor heating, as long as the heating system is within the technical requirements of Mysa and is not a water-based underfloor system.
For example, Mysa works with underfloor heating brands like:
•Nuheat
•Schluter Ditra
...and many others! Click here for our Compatibility Checker.
What type of sensor comes with Mysa for Electric In-Floor Heating?
Mysa for Electric In-Floor comes equipped with a standard 10 kOhm floor sensor which is 3 m (15’) in length.
Can Mysa In-Floor drive a secondary/ancillary thermostat?
No, Mysa does not have the capability to drive a secondary thermostat. If you require control of larger loads, consider adding additional Mysas and grouping them using the Zoning feature in the Mysa app.
More About Mysa
How does Mysa save me money?
Mysa Smart Thermostats are designed to help you reduce your monthly electricity costs by using home energy more efficiently (running your heaters as accurately and infrequently as possible).
The Mysa app’s smart features like Scheduling, Geofencing, and Eco-Mode help you optimize your comfort level while using less energy to heat your home.
How many heaters can I connect to Mysa?
Mysa is rated for controlling electric heating systems up to 3,800 watts. This allows you to connect multiple heaters to Mysa and allows for a number of customizations based on different-sized heaters.
Is my internet connection strong enough? Do I need a special router?
Each Mysa Thermostat uses a tiny amount of data — approximately 0.5 MB — per day. While Mysa does not require any special routers and is designed to work with most household routers, it does require a unique 2.4ghz connection.
Please ensure that your router is able to operate a 2.4ghz network, and is not currently set to a merged network.
How does Mysa use my data or location?
Mysa uses your data to enable energy-saving features such as Early On. Your location is required to enable Geofencing but is optional.
Respecting and protecting our customers’ data is our first priority.
Mysa will never share your personal data with other parties. We’ve passed CSA’s Cyber Security Audit for Data Storage and scored an A+ on their ‘Hacking Penetration’ testing, which means our cyber security is second-to-none. Please review our Technical Specification section for additional security information.
Is there a minimum and maximum temperature setting?
Mysa can be operated from 5℃/41℉ to 30℃/86℉. Mysa also has an Off Mode allowing the thermostat to completely turn off the heat.
Can I manually adjust the temperature on my Mysa thermostat?
Yes, you can control your preferred setpoint temperature from the thermostat’s faceplate. Adjusting the temperature manually will override your Schedule until the next set point change and will not interfere with any additional app settings!
Can I control multiple Mysas using my smartphone?
Yes, you can use the Mysa app on your smartphone to control up to 50 Mysa thermostat, and each Mysa account can include up to 10 homes — that means you can use the app to control up to 50 thermostats with just one account!
What is Mysa’s 1-Year Energy Savings Guarantee?
We believe we’ve built a smart thermostat that will help you save by using home energy more efficiently.
If you are not satisfied with your energy savings after using your Mysa Smart Thermostat(s), you may return them for a full refund — risk-free satisfaction guaranteed. Learn more about
Mysa’s 1-Year Energy Savings Guarantee.
How do I return my Mysa for a refund?
If you are within the 30-day Risk-Free Return window and you purchased your Mysa from this website, please review our
Refund Policy
for next steps.
If you purchased the product from an authorized reseller, you must request a refund directly from the reseller. Returns and requests for refunds to re-sellers are subject to the reseller's return/refund policy, which may differ from Mysa's store policy.
Still have questions?
Check your compatibility here.
